Privacy Policy

Effective as of 22nd May 2019

NEAT GLASS PRIVACY POLICY

This privacy policy describes the personal data collected or processed when you use theneatglass.uk or NEAT Glass microsites (“Sites”) and mobile applications (“Apps”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us.

Who is Responsible for the Processing of Your Personal Data?

Beaumont PPS Ltd t/a NEAT Glass UK (referred to as “NEAT” or “NEAT Glass”, “our”, “we” or “us” in this privacy policy)

What Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account or use our Site(s) and App(s). 

This personal data includes your:

  • contact details including name, email, telephone number and shipping, billing address;
  • login and account information,
  • personal details including,  date of birth and purchase history;
  • payment or credit card information;
  • personal preferences including your wish list as well as marketing preferences.

When interacting with our Site(s) and App(s), certain data is automatically collected from your device or web browser.  This data includes:

  • Device IDs, call state, network access, storage information and battery information; and
  • Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

TOOLS to Manage What Personal Data We Collect

In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data.  For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing.  We encourage you to familiarize yourself with and use the tools available on your devices.   

Why and How Do We Use Your Personal Data?

We use your personal data in the following ways:

  • To Provide the Features of the Site(s), App(s), and Services You Request 

When you use our Sites and Apps, we will use your personal data to provide the requested product or service.  For example, if you make a purchase on theneatglass.uk we will use the contact information you give us to communicate with you about the purchase. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question. 

  • To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

If you are an existing customer of theneatglass.uk (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar NEAT Glass products or services, where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.

We may use the information that you provide to us as well as information from other NEAT Glass events – such as whisky festivals or food and drink shows – to personalise communications and advertisements regarding our products and services that may be of interest to you.  For registered users, this may include data collected from your interactions with our Site(s) and our App(s) that are associated with your account across devices.

  • To Operate, Improve and Maintain our Business, Products and Services 

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Site(s) and App(s). 

  • To Protect Our or Others’ Rights, Property or Safety 

We may also use personal data about how you use our Site(s) and App(s) to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law. 

  • For General Research and Analysis Purposes 

We use data about how our visitors use our Site(s), App(s) and services to understand customer behavior or preferences.  For example, we may use information about how visitors to theneatglass.uk search for and find products to better understand the best ways to organize and present product offerings in our storefront. 

  • Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Sharing of Your Personal Data

NEAT Glass shares your personal data with:

  • NEAT Glass entities for the purposes and under the conditions outlined above 
  • Third party service providers processing personal data on behalf of NEAT GLass, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features. 
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Site(s) and App(s) or violations of our Site(s)’ and the App(s)’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting). 
  • To any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

Your Sharing

When you use certain social features on our Site(s) or App(s), you may create a public profile that may include information such as your screen name, profile picture and or hometown. We encourage you to use the tools we provide for managing NUDE’s social sharing to control what information you make available through NUDE’s social features.

Protection and Management of your Personal Data

  • Encryption & Security: We use a variety of technical, administrative, and organisational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data. 

Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorised disclosure or misuse. 

  • Retention of your personal data: We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless otherwise required by law.  
  • Managing your personal data:  You may have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion or restriction of your personal data in certain circumstances provided by applicable law. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us at info@theneatglass.uk
  • Managing your content:  You can request removal of your posted User Generated Content on the Site or App, but please note that removal may not encompass all possible locations, for example, back-ups or sharing by other users initiated prior to removal. 
  • Managing your notifications: If you have a NUDE account, you can opt-out of receiving NEAT Glass marketing communications by modifying the preferences in your account settings.  Alternatively, you can opt-out by following the opt-out or unsubscribe instructions in the message or by contacting us at info@theneatglass.uk
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