Conditions of Sale

Effective as of 22nd May 2019



Find the product(s) you would like to purchase on the NEAT Glass website 
Select the quantity that you require and click “Add to Basket” 
You will be taken to the Checkout page
You will be asked to enter your delivery address and billing address details 
Review the order to see if all items and details are correct
Check the Terms & Conditions
Press “Proceed to PayPal”, where you will be asked to authorise your payment via PayPal
If you do not have a PayPal account, you may choose to pay with a credit or debit card
You will receive an order confirmation via email to the email address you provided at the time of ordering

We reserve the right to reject or cancel your order fulfillment on all orders placed on

We explicitly reserve the right to not accept your order in case of any of the following reasons: 
The product is not available / in stock 
Your billing information is not correct or not verifiable 
You order has been suspected of fraudulent activity 
We could not deliver to the address provided 
Force Majeur 
In the event of misspelling, pricing, or other errors or mistakes in the website’s information


NEAT Glass may run checks on your details before we ship your order. These checks may include verifying your address and payment details linked to the order. Any orders found made under fraudulent pretenses will be followed up with an investigation.


The product prices are inclusive of Value Added Tax (VAT). 

Delivery costs are also included in the product prices.

Delivery times and shipping costs are dependent on your shipping location and will be displayed in the check out.

Price Changes: 

NEAT Glass reserves the right to change the price of a product without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.


All orders made on website for delivery within Europe are dispatched from the UK. We do not ship outside Europe. 
We ship from Monday to Friday excluding local public holidays. 
We aim to get all the orders out for shipment within 24 hours of confirmation of payment. Tracking details, if applicable, are included in the dispatch email confirmation.

NEAT Glass cannot be held accountable for parcels delayed for reasons beyond our control, including but not limited to the following reasons:

Customs, service strikes, civil commotion, riots, terrorist attacks or threat of a terrorist attack, weather, natural disasters, fire, epidemics, or failure of public or private telecommunications network.

Free standard delivery is only available on all orders.
Your order will be dispatched on our standard delivery service (3-5 days). Offer available for limited time only.



Only one discount code may be used per order.

NEAT Glass reserves the right to refuse or cancel the use of a discount code without any further discussion.

The usage of discount codes are subject to stock availability and may be restricted by period.

For returns, please find more information in our Returns Policy.

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