Returns Policy

Effective as of 22nd May 2019

RETURNS POLICY

You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods. 

RIGHT OF WITHDRAWAL 

To use your right of withdrawal, we ask you to send us an e-mail to our Customer Service at NEAT Glass. You cannot simply choose not to receive/sign for the package upon delivery.

If you wish to cancel a purchase, you must return the product to us. 
We ask you to make sure the product is returned in its original state including the packaging undamaged. Since the product’s packaging, is important for possible re-sale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. 

We ask you to return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. 

Product returns must be sent to the following address:

NEAT Glass UK
Beaumont PPS Ltd
2/2, 307 West George Street
Glasgow
G2 4LF
UK

In case of Right of withdrawal you will be responsible for paying for your own shipping costs for returning your item. 
We recommend sending the return shipment with a tracking number, so you may be able to follow your return shipment.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned.

Refunds are transferred to the payment card with which the purchase was made. NEAT Glass may ask you to provide bank details, when needed, in order to process the refund accordingly.

RETURN OF NON-CONFORMING PRODUCTS

If you have received a faulty and/or nonconforming product, we ask you to report any defects and non-conformities of the products within and no later than 2 (two) months after receiving your purchase.

We ask you to contact our Customer Service at NEAT Glass , clearly indicating the defect and preferably supported by pictures and including the order confirmation.

Once receiving the information and supported material, NEAT Glass will asses the request and provide you assistance in the solution. We will either provide you a (partial) refund or ship you a replacement for the faulty product. 
If NEAT Glass undertakes the step to provide you a refund, we will refund your payment to your account as soon as possible and no later than 14 days after we have assessed the faulty product. 
Refunds are transferred to the payment card with which the purchase was made. NEAT Glass may ask you to provide bank details, when needed, in order to process the refund accordingly.

Depending case by case, we will indicate to you whether it is needed to send back the product(s) to us or if the information and additional material is sufficient. In case of the need to send the product back to the warehouse, NEAT Glass will take care of costs for return shipping.

If you have any questions or concerns, please do not hesitate to contact us at info@theneatglass.uk.

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